Unibet Casino is a multi-platform site, offering sportsbook, bingo and poker in addition to casino games. The site is operated by Platinum Gaming Ltd and part of the Kindred Group, a very large online gambling company.
Unibet began in 1997, focusing on the field of sports betting, which is still true for the brand today. The brand bills itself as ‘by players, for players’, a trustworthy name.
The Unibet site has the typically low-key design of sportsbook sites, with large blocks of colour and the brand’s logo on display. The artwork used is mostly sports photography, with the occasional snippet from the slot games. Unibet has won several awards from bodies like EGR and IGA, for innovation, marketing, social responsibility and the app of the year.
There is a dedicated live casino area on Unibet, with ten games from roulette to blackjack listed, though players will find more within the room lobbies. These are provided by Evolution and NetEnt, so there’s a good degree of choice and variety.
The NetEnt games neatly display the studio region, dealer name and picture, minimum and maximum bets and seats available. They also have very clear and user-friendly interfaces. The Evolution setup is much the same, perhaps less polished, but offering more luxurious sets and more range of games.
Unibet offers a special guide for players who want to play on mobile. This helpful touch makes it easier for newcomers to find out what’s on offer and gain access. There is no Android app, but there is an iOS app and all users should be able to access the site through a mobile browser.
The mobile site is well made, running very smoothly. The game search system uses simple icons and most menus are expanding, so a few taps will get users around the site. The slots have been optimised with mobile controls.
The Unibet site is protected by a secure certificate, issued by Trustwave. This enables encryption, to protect customer information from hacking. The site also uses the eCOGRA service, which means that an independent body checks the site for fairness and player safety.
Unibet is licensed and regulated by the Gibraltar Gambling Commissioner and the UK Gambling Commission.
All Unibet contacts can be found quickly, from a button at the top right of the screen. The team can be reached by live chat, phone and email. The phone line is free phone and all three methods are open 24/7, which will be useful for night owls.
The site also has a separate help button, which opens a help page and FAQ list. This is neatly split into games, accounts and other categories, with good readability. User-friendly touches like these help Unibet to maintain their good customer support reputation.
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