|Founder(s)||The Palace Group Casinos|
SpinPalace Casino is a flagship site of the CityViews Group, a set of casinos which includes Ruby Fortune and Jackpot City.
This site is operated by Bayton Limited/Baytree Limited and serves several regions, but is notably popular with Australian players. This site is licensed by the Kahnawake Gaming Commission and Malta Gaming Authority, but does not serve the entire international community.
SpinPalace was founded in 2001 and bills itself as a provider of matchless entertainment. The site has certainly provided a host of great slot games, thanks to an exclusive Microgaming partnership, including a 97% average payout ratio.
The site’s aesthetic is a rich purple and black, supporting a luxurious branding. An extravagant welcome bonus ties-in nicely here, while safety is still monitored thanks to eCOGRA oversight.
This site displays games on a set of clear tiles, with a very nice additional quirk of having some spontaneously revolve to reveal more games. A large graphic panel pushes the games down a little, but it’s still very easy to locate a title with the category tabs and a search function. The slots are fast to load, appearing on a floating window space.
The top bar of the site stays in place to provide some useful links, while the site itself fades into a background specific to the game, which is a very nice touch. Though a full-screen option would be nice, this is a good way to present the games.
SpinPalace is a Microgaming site, so the games are entirely from one provider. While that does create a natural limitation in variety, Microgaming are of course one of the oldest and most prolific developers in the industry, so players still have over 400 games of varying style and theme to play. All the best-known titles are here, including the Viking game Thunderstruck II and the fantasy themed Dragon’s Myth. Ariana provides very casual and classic gameplay, while Bars and Stripes is an all-American progressive.
Microgaming also produce some great licensed slots, such as the massive Game of Thrones and the wonderfully animated Jurassic World.
There are plenty of table games on offer, though the selection is not quite as rich as the slots. There are nine roulette variants, which will please fans of this casino classic, including Spingo and Wheel of Riches. 30 blackjack varieties certainly provide plenty of entertainment, or there are craps and baccarat options hidden among the games too.
There is a live dealer selection at SpinPalace, though this is actually provided by Evolution. This third-party provider makes a fantastic live product, so this is no bad thing. The site offers roulette, baccarat, hold ‘em, blackjack and poker variants. The unusual Dream Catcher is also a fun alternative to the usually very dry live dealer experience.
Players will see more options as they enter the Evolution lobby, with useful tiles for each room, displaying stakes, player numbers and dealers. The interface allows for multiple camera views and easy control of betting.
SpinPalace does not feature any official apps, however any modern phone or tablet can reach a mobile version of the site by simply heading to it through a browser. The main site also provides a page which details exactly what mobile offerings are available and how to get them, which is a great touch for newcomers.
The mobile version of this casino is very easy to use, with a landing page that matches the main site very well. The same branding is present, from logo to photography, everything is just shifted around to suit the vertical orientation. There’s a good amount of games available, so this is a pretty smart setup.
The primary support method at SpinPalace is live chat, which can be reached from any page. This is a smooth and quick service and the team seems to be well trained and experienced. Visiting the main contacts page reveals phone numbers and email addresses, sorted by region. This site excels in supplying support for a host of languages.
The site itself can be displayed in over 16 languages. There’s also a useful FAQ page, but it is a little tricky to read, lacking good formatting.
Payments at SpinPalace are protected by industry standard 128-bit SSL encryption, to prevent any theft of banking details. The site also has a responsible gaming section with important advice and controls for limiting spending. The site’s security certificate is issued by Comodo.
This site is licensed and regulated by the Kahnawake Gaming Commission and Malta Gaming Authority, plus it has the eCOGRA seal of approval for a safe and fair site.
SpinPalace has a simple enough cashier, putting a basic webpage into a floating panel. Players can quickly click on the method they need, or sign up to one for the first time. Withdrawal times appear to follow a fairly standard 3-5 working days, but international payments are likely to take longer.
This site accepts payments through MasterCard, Visa, Visa Electron, Maestro, iDebit, Trustly, Skrill and Neteller. Players in other regions will get access to even more methods, so this is a pretty good setup.
Pros and Cons
PROS: Huge Microgaming slot catalogue, multi-language site text and support, big welcome package, eCOGRA backing.
CONS: Slightly high 50x wagering requirements, no mobile apps.