With a domain name like Casino.com, it’s reasonable to expect the epitome of online casino play from this brand. The parent company behind this very on-the-nose casino site is Mansion Ltd, a huge name in casino gambling, with several sites and sponsorship deals with popular football clubs. With more than a decade of experience, Mansion supports Casino.com with a big promotional budget and solid customer service.
This very modern and bright site has undergone a makeover, now using a larger-than-life layout, with high-res graphics from the slots and large navigation buttons. The site balances colourful and professional approaches while keeping the user experience smooth. A very large eight-part welcome package serves to attract new players.
Casino.com has a downloadable software option, or visitors can simply use the main site. These are largely becoming obsolete, but fans of the site could benefit from having it installed for instant access. The downloaded software uses a series of tiles for game searching and tells you how many MB you’re using to download games, which could be useful. The desktop lobby is just as good, however, having been improved with search and filter options. The games appear in a standard pop-up window with the simple addition of cashier and help buttons, which keeps things speedy.
The casino game variety at Casino.com is somewhat limited by the use of a single provider, which is Playtech. This very popular and prolific brand does produce a broad range of games, however, which should satisfy most players. These include various DC comics slots, the themed Flintstones game and even and American Dad game, not to mention original concepts. Several casual games on site may appeal to the more laid-back player, such as scratch cards and Cash Blox. Alternatively, there are many progressive jackpots.
The table game variety is also strong, offering over 15 variations on roulette, such as Penny Roulette and Age of the Gods Roulette. There are also blackjack, craps, video poker and baccarat titles. Megajacks video poker offers a very basic, classic experience.
Naturally, Casino.com uses Playtech for their live dealer games, too. The dedicated section offers eleven games, including four baccarat varieties, several roulette and blackjacks and casino hold ‘em. However, once through to the internal live dealer lobby, players will gain access to more games.
The interface is sleek for Playtech live casino games, first making it easy to see which rooms are busy and who’s currently hosting. The studios are notably glamorous, but the software on the player side is just as impressive, displaying stats, sound options, chat and detailed table controls.
There is a great mobile casino setup at Casino.com, which focuses on a mobile version of the main site, accessed through device browsers. There is no Android app for this site, so this mobile page does the same job. Apple device users can download an app from the store.
The mobile site is well made, looking and feeling like a scaled-down, optimised version of the desktop site. It’s good when a mobile page retains the branding and aesthetic of the main site. Fortunately, it also keeps the game selection and account access intact, so this is a viable option for customers on the go.
Casino.com can be reached by email, phone and live chat, though the latter is posted on the bottom of the page, separately to the main contact methods. Still, the software is simple and smooth, giving instant access to help. The team are welcoming and appear to be well versed on the site.
The help areas are a little hard to access on this site, using basic floating panels which aren’t conducive to reading, but they do contain a lot of information. The FAQ list is thorough and should solve most issues for players.
There is a secure certificate on all pages at Casino.com, providing 128-bit RSA encryption to protect customer information. The certificate is issued by Thawte.
Casino.com is regulated and licensed by the Gibraltar Gambling Commissioner and the UK Gambling Commission. This site also uses the IBAS service, giving an independent body the final say in disputes with customers.
Payment methods are many and varied at Casino.com, offering a fantastic range for customers from various countries. Methods include MasterCard, Visa, Maestro, Switch, Euro6000 and more cards. Alternatively, there is Skrill, Neteller, PaySafeCard, PayPal, Boku, EntroPay, Citadel, iDebit and Eco.
Withdrawal methods are unfortunately more limited. The cashier is easy to use, appearing on a sliding panel. There are no fees for withdrawal, but the processing time is long at 1-3 working days.