Ladbrokes Casino is another online casino to emerge from an established bricks and mortar betting chain. With high street shops across the UK, Ladbrokes is a household name and a trusted brand.
Ladbrokes is now part of the Ladbrokes Coral group, owning several sister sites, including Gala and Eurobet. The brand’s online presence benefits from the various expertise of the parent company, offering sports betting, bingo, poker, lotto virtual sports and more in addition to casino gaming.
Casino Review; The Ladbrokes site embraces the shop’s traditional red and white branding, yet the design and layout is impressively modern. Everything is dynamic on this site, with game tiles expanding under the mouse and menus expanding through dropdowns. This does not feel like an afterthought to the betting shops.
The Ladbrokes live casino area is impressive, having a video background showing a studio in action. The site directs players to use downloaded software, but blackjack, roulette, baccarat and hi-lo are available instantly.
The games are provided by Playtech, but Ladbrokes enjoys a bespoke layout and interface. This includes a wide shot of the studio while you browse the lobby, which has useful game information. There are specific promotions to support live casino players, too.
Ladbrokes helpfully provides a mobile information page, which directs new players to the mobile apps. There are three QR codes here, which will give players a quick link to either the mobile version of the site, or the Android app, or the iOS app.
The mobile site is very smooth and has the same responsive feel as the desktop site, clearly designed with the same intentions. The site adds a set of navigation buttons top and bottom, for quick access to any area in moments. The games are optimised with touchscreen controls.
Contacts are easy to find on Ladbrokes, with most pages having quick access on the top right of the screen. The team can be reached by phone, live chat, Twitter and email. The site provides free phone numbers and support is always open. The chat team are helpful but do have an annoying policy of contacting members without being asked, to offer promotions. The site also has a large FAQ area, with information on everything from site security to withdrawal policy. This is useful but could give more detailed answers.
Ladbrokes is protected by a secure certificate from COMODO, though the site does not fully report this correctly. Payments are nevertheless protected by encryption and by credit and debit card security processes, such as Verified by Visa. Ladbrokes is licensed and regulated by the UK Gambling Commission and Gibraltar Gambling Commissioner. The site also provides information on how their RNG is certified.
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