William Hill ‘duplicate’ error leads to unlucky customers being charged twice

  • Multiple customers have their deposits doubled after bookies’ computer glitch
  • The company issues an apology and promises to return all money to bettors

Bookmakers, William Hill was left red faced when a computer glitch led to the company double charging depositing customers.

William Hill Virus
Bookmaker William Hill faced the wrath of punters after a computer glitch saw it taking double deposits for accumulator bets

Garry Hutson, 54 and from Edinburgh, was one of the gamblers affected. He claims that he made a $243 (£200) accumulator bet on games involving PSV Eindhoven, Benfica, Hibs and Paris St Germain but when he checked his bank balance there were two separate deductions from William Hill for $243 each.

Mr. Hutson claimed that “they (William Hill) said the problem was with my bank but, when I called the bank, they directed me to William Hill. I wasn’t affected too badly but what if the extra payment took someone else over their overdraft limit?”

The UK-based bookie has now admitted that it had mistakenly processed payments twice but would not comment on the amount of money, or indeed how many customers may have been affected.

Mr. Hutson has claimed that when he called to complain about the duplication, a William Hill adviser had said that ‘every one’ of their users had the same problem. So far though there have been no additional reported complaints.

In fairness to the company, on recognising the error alerted the affected customers by email, stating in part: ‘An error by one of our payment providers has meant that one or more transactions were processed twice – so when you look on your bank statement you will see a duplicate charge.’

The email goes on to read that the payment processors have now corrected the error and all monies would be returned within a ‘maximum of 3 to 4 days.’

A William Hill spokesman, when asked for comment said “We expect all customers to have been refunded by today. We have already apologised to our customers and will look at any cases of hardship sympathetically.”

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