Virgin Games is part of the wider Virgin brand, an internationally recognised name which has branches in various industries, from rail travel to music. With 60 Virgin businesses serving 60 million customers worldwide, it’s fair to expect great things from the casino gaming arm of the company.
Virgin Games has been live since 2004, along with its sister site Virgin Bingo, both of which are operated by Gamesys- the creators of Jackpotjoy and Sun Bingo.
The Virgin Games site naturally uses the parent company’s branding, from the stylised logo to plenty of red colour. However, the site also uses purples to add a little distinction. With high quality art and photography, the site looks professional and less casual than other Gamesys sites. Virgin Games offers various slots and some excellent, big-budget promotions.
The Virgin Games on-page lobby is basic, a series of tiles with no search, yet once a game is loaded, players can access a software lobby with a much nicer aesthetic and account controls. The games load into a very large window, giving the player a very clear and immersive experience, with a sidebar showing chat. Like most Gamesys sites, there is an emphasis on chat even for slot games, not just bingo. This does lend the site a certain community feel which is not present on many casinos, plus chat hosts can run games for real cash.
Virgin Games has an unusual game mix. The site offers NetEnt slots, such as Starburst and Jack and the Beanstalk, plus slots by Blueprint (Peggle), Barcrest (Rainbow Riches), IGT (Ghostbusters) and more. The games lean towards the casual and cartoonish side. Most notably, Virgin Games benefits from the library of original Gamesys slots, exclusive to their sites, which are all developed in-house.
These include Tiki Island, Double Bubble (with a progressive jackpot), Deal or No Deal, Wonderland and The Godfather. Having these exclusives gives Virgin something special to offer, which even veteran players might not have seen.
There are 24 table games on offer at Virgin, including roulette, blackjack, video and 3-card poker, baccarat, pai gow, hi-lo and craps. Multiplayer Roulette stands out as a good way to get the community feeling, or Vegas Downtown Blackjack adds a little glitz to the game.
The Virgin Games live casino section features roulette, blackjack, baccarat, 3-card poker and hold ‘em poker. Each of these leads into a lobby with an expanded set of tables, sorted by bet size, with a preview of the dealer.
These live dealer games are provided by Evolution. While there is no choice of provider here, the selection is reasonable and the software is of excellent quality. There are also some exclusive Virgin Games tables, so this is by no means an afterthought. Players have access to chat and several tweakable controls.
Virgin Games can be accessed by mobile and tablet browsers, to load a fully optimised mobile site. This is a very solid counterpart to the desktop site, with a slimline layout, expanding menus and simple controls. The artwork, photography and branding of the main site are kept.
There is a dedicated Virgin Games iOS app for Apple device users, which is highly rated and provides a reliable service. However, there is no Android app at this time.
Virgin Games offers a full support section, in the form of an FAQ and knowledgebase. This has large icons to sort categories, common problems, contact links and more. Better yet, this information is searchable, making it an excellent resource for customers who like to solve their own issues.
Follow through on the contacts area, Virgin offers live chat, telephone and email. Live chat and phone are both open 24/7, plus the phone line is free phone, so access to help is made as easy as possible for players. The team are trained to the very high standard that would be expected from such a large company.
Virgin Games is covered by a Gamesys Network security certificate, issued by Thawte. This includes strong encryption. Payments are further protected by WorldPay.
The site also has full responsible gaming controls and guides, for player safety. This includes a GamCare certification. Virgin Games is licensed and regulated by the Gibraltar Gambling Commissioner and the Great Britain Gambling Commission.
Virgin Games accepts payments by Visa and MasterCard debit and credit cards, PaySafeCard, Neteller, Skrill and PayPal. This is a sound selection and PayPal inclusion is vital for larger sites, but a few more options might open up the site to more users.
The payment process is easy, using a built-in cashier with a simple form to fill. Searchable FAQs are placed beside the cashier, in case of confusion. There are no fees here and the withdrawal process claims to complete within 4 hours, or 24 in some cases, so they should be noticeably fast.
Pros and Cons
PROS: Varied promotions and chat games, big budget VIP rewards, exclusive Gamesys games, excellent customer support.
CONS: Limited table game selection, no Android app.