|Founder(s)||Lim Goh Tong|
Genting Casino is a large UK brand, with over 40 bricks and mortar casinos around the country. This site is part of the wider international Genting group, with more than 50 years of experience in the industry. This multi-award winning company boasts 4,500 hectares of prime resort land and more than 35,000 employees across the world.
The online presence of the company is going from strength to strength. This very sleek and shiny site is modern, highly developed and responsive. The company branding is naturally very evident, but there’s also some nice artwork and fun ideas. Genting Casino certainly gives a classy, professional impression.
Though the site does offer downloaded software, it’s probably not going to be used by most customers. The main site is simply fine as it is, allowing for instant play and quick access to all site sections. The games are neatly arrayed on tiles, though a large ad panel does get in the way somewhat. The search box is annoyingly placed below the games, but there is a nice info panel for each game to help players make a selection. The games load quickly, appearing in a special overlay with a branded background and quick access to account settings. In places, this overlay is a little cluttered with extra controls.
IGT supplies some great games to Genting Casino, including the official Ghostbusters Triple Slime game, Goldify and Gypsy Moon. Amaya brings Superman: Last Son of Krypton and Chilli Gold. Players will also see games by Ash Gaming, Blueprint and H5G. Notably, the site has some huge jackpots in the form of IGT’s Mega Jackpots series, such as Wolf Run.
The table games at Genting include roulette, red dog, blackjack, baccarat, craps and more. There are a few variations, with 3 Wheel Roulette standing out as a good mix-up on the usual game. These are produced by Playtech and IGT. The site also offers several video pokers, not to mention a separate sports betting area.
Genting’s live casino area has its own graphics and even some exclusive promotions, just for live casino play. The site offers baccarat, roulette, blackjack, three card poker and more, with some variations on rules and style, such as London Roulette.
The games are provided by Evolution Gaming, with some exclusive rooms for Genting players. This is a great way to boost the community atmosphere. The new Dream Catcher game offers a kind of gameshow experience, plus there are several VIP tables for high stakes.
All players can reach Genting though their mobile or tablet browser, or there’s also an iOS app available. The site does not offer a guide to explain this, however.
The mobile site is a little finicky, occasionally clashing with itself, as a lot of information and graphics are squeezed into a small space. However, once logged in, a quick menu tap will put players on the right section. The game selection remains intact and all titles are optimised for touch controls. However, live chat is not currently available on mobile.
The menu button on the site’s top left will lead players to the customer support area. This includes a very clear page with welcome text and guidance. The main methods for reaching the team are live help, email and telephone. These are open 24/7 and players can also request a call-back.
The staff are friendly here and are naturally as well-equipped as you’d expect from the size of the brand. The site also gives players a getting started guide with some useful information, but a full FAQ area would be better.
Genting Casino enjoys a full security certificate, provided by GeoTrust. This is a well-known brand, providing SSL encryption to ensure that player details are safe. The site also uses Verified by Visa and MasterCard SecureCode.
The site has a responsible gaming guide with clear guidelines and controls for avoiding problem gambling. Genting is licensed and regulated by the UK Gambling Commission.
Genting Casino accepts payments through debit cards and credit cards by MasterCard and Visa, through Skrill and also through their land casinos. This is quite a limited selection compared to most online casinos, showing the company’s real-world roots quite clearly.
The depositing system is nevertheless easy to use. Withdrawals are free, but the minimum for Skrill is a huge £50. Processing time for cards is 3-4 days.
Pros and Cons
PROS: Special offers for live dealer fans, exclusive live dealer rooms, interesting slot selection, additional sports betting.
CONS: Site can be awkward to navigate, limited payment options.