|Founder(s)||Gala Coral Group|
Gala Casino is part of the wider Gala brand, which is most famous for its UK Bingo site. This in turn is now controlled by Ladbrokes Coral, after a series of mergers.
This group contains three major betting providers, so it’s no wonder that Gala enjoys a good reputation online.
Gala Casino itself was founded in 2006, coming a while after Gala Bingo and having its own theme and branding.
Gala Casino is a little more sleek and polished than Gala Bingo, but still has the colour and friendliness associated with the name.
The overall aesthetic of this site is modern and dynamic, from large pastel tiles to responsive menus.
The games section here is largely dominated by promo advertisements, but players will still find tiles games with a sorting option and list view. There is no search box, however. The slots are a little slow to load at Gala Casino, though that can always vary. They appear in a spacious screen, with an overlay at the top displaying extra controls, such as a cashier link and full-screen option.
Gala Casino has multiple sections, with slightly different game offerings.
Playtech supplies the games for an entire casino area, including some very popular games like Gladiator and Miss Fortune. Jackpot Giant and some DC titles are there for progressive jackpot prizes. In the other games areas, players might note that Gala lacks the big NetEnt branded slots, but there are some other big names. CR Games provides Samurai Sunset and Lightning Box provides Astro Cat and Blueprint brings The Naked Gun, based on the movies. The site also has a Macau section, with Asian themed games.
The table games are quite varied, offering over ten variations each of roulette and blackjack. The site has craps, baccarat, video poker and the unusual Stravaganza. Sic bo and Video Roulette really help to up the game.
Gala Casino has a distinct live casino section, with baccarat, roulette, hold ‘em, sic bo and blackjack. These are provided by Playtech and include both European and Asian studios.
More games can be found after loading a casino option, in Playtech’s special lobby. This also shows you which dealers are live at any time, along with how many seats are free and what stakes are in play.
Gala Casino offers an iOS app for those playing on iPhone and iPad. There is no Android app at the moment, but there is a good mobile site which any player should be able to access with a modern device.
The mobile version of the site is very well made. Like the desktop site, the mobile view has a responsive feel with clean, almost minimalist menus and graphics. This lends itself well to the smaller screen space.
Gala Casino has a separate help page, which does jar a little with the main site, but it provides a wealth of information.
This includes FAQs on most site subjects, from banking to the games themselves. These can be searched.
The site makes getting in touch a little awkward, requiring players to go through the help section first and look for a problem, before deciding that they still need assistance.
This puts customer support several clicks away, but at least the site offers email, phone and live chat. The team do seem to be very welcoming and quick to respond.
Gala Casino is protected by SSL encryption. The site is covered by a security certificate, issued by Symantec, with a very strong protocol and cipher. In short, customer details are protected from hackers. Credit cards are also protected by the usual Visa Verified and SecureCode systems.
This site is regulated and licensed by the Gibraltar Gambling Commissioner and the UK Gambling commission, with license details on the site footer.
Gala Casino accepts payments through credit and debit cards by MasterCard and Visa. The site also accepts PayPal, Skrill, Neteller, Eco, PaySafeCard and PrePaid card.
The cashier system is very simple, a single page on the account area with large selectors for payment types. Withdrawals start at £10, they have no fees and the waiting times are around the usual 3-5 working days.
Pros and Cons
PROS: Regular free spin promos, good mixture of slot providers, great-looking design, broad payment options.
CONS: Support could be easier to reach, no NetEnt games.